TRAVERSE Global v11.1
Reason Codes
Use the Reason Codes function to set up merchandise return reason codes for use with RMAs.
Creating a Reason Code
- Click the New button, on the toolbar, to open a blank reason code record.
- Enter a reason code number or code in the Reason Code field.
- Select the Active check box to have the code appear in the RMA transaction function.
Note: To make a reason code unavailable without deleting it, clear this check box. - Click the Save button, on the toolbar, to save the new reason code.
Editing a Reason Code
- Select a reason code to edit from the Reason Code field.
- Edit the fields as necessary.
- Click the Save button, on the toolbar, to save any changes made to the reason code.
Deleting a Reason Code
- Select a reason code to delete from the Reason Code field.
- Click the Delete button, on the toolbar, to delete the selected reason code.
- Click Yes at the "Are you sure you want to delete the selected record(s)?" prompt.